Online therapy, also known as teletherapy or e-counseling, provides mental health services and support over the internet using technology like secure video conferencing, phone calls, or messaging apps. Its primary function is to make counseling more accessible and convenient by removing traditional barriers such as geographical location, mobility issues, or rigid office hours. This digital format often provides a sense of privacy that can make individuals feel more comfortable opening up than in a face-to-face setting, fostering a flexible environment where various therapeutic approaches, including cognitive behavioral therapy (CBT), can be applied.

The effect of online therapy on an individual is generally positive and comparable to traditional in-person sessions. Research indicates that users experience significant improvements in mental health, including reduced symptoms of anxiety, depression, and stress, by learning healthier coping skills and developing greater self-awareness. The core benefit for many is the ability to receive essential care they might not access otherwise due to logistical constraints or stigma, offering a vital support system that helps them feel less isolated. However, effectiveness depends on the individual and the severity of their condition; online therapy may be less suitable for severe mental illnesses or acute crises requiring immediate in-person emergency services. Ultimately, for a broad range of concerns, online therapy provides an effective and flexible way for individuals to manage and improve their mental well-being and quality of life.